Refund policy

Please contact customer support at orders@sasquatchclothingcompany.com to return or exchange an item. The following conditions apply:

Holiday Returns are accepted until January 15th on purchases made from November 1st to December 15th. All restrictions still apply.

Refunds and Exchanges are accepted within 30 days of the original purchase date for any reason. The item must be in its original unused condition. The customer is responsible for all shipping costs on returns and the original shipping cost is nonrefundable. The following restrictions apply:

CDs, DVDs, Blu-ray discs, audiotapes, videotapes video games and software must be returned unopened.
Clothing and apparel must contain all original tags and be in like new condition. Merchandise that has been worn, used, or altered will not be accepted for refund or exchange.
Books must be unmarked, undamaged and in like new condition.

Defective items can be exchanged within 30 days with all the original packaging and accessories. Sasquatch Clothing Company will cover shipping costs on returns of defective items. The following restrictions apply:

CDs, DVDs, Blu-ray discs, audiotapes, videotapes video games and software may be exchanged for the same title only.
Clothing and apparel items must not be been worn, used, or altered in any way and must be in like new condition. These items may be exchanged for the same size, style and color only.
Books must not be used or marked in and can be exchanged for the same title only.

Wrong items shipped and shipping damage please contact customer service at orders@sasquatchclothingcompany.com within 10 business days of the original purchase date.

Sasquatch Clothing Company will cover all shipping costs in the event an incorrect item has been shipped.
For shipping damage on standard carrier shipments (i.e.; US Postal Service, UPS, FedEx, etc.), we must be notified by email (orders@sasquatchclothingcompany.com) of any damage (or other problems) and provided with any and all additional information. Once you have determined that the product(s) shipped to you were received damaged, you need to notify us and the carrier (i.e.; US Postal Service, UPS, FedEx, etc.). At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.